Home Fitment & Product Info

Fitment & Product Info

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Do you offer technical support or installation advice?

We help where possible on a case-by-case basis. Most manufacturers include detailed instructions and tech support contacts. Because our catalog spans hundreds of brands, we can’t provide every torque spec or procedure, but we’ll connect you with the manufacturer if needed.

Last updated on Oct 17, 2025

Will this part fit my vehicle?

If a product page clearly lists fitment for your vehicle and the description leaves no reasonable doubt, we’ll cover the cost of return if it doesn’t fit. Exclusions apply if prior modifications cause the issue. When browsing self-serve, you’re responsible for confirming compatibility by checking manufacturer fitment data and notes. If unsure, contact us before ordering and we’ll verify it for you.

Last updated on Oct 17, 2025

Can I exchange an item?

Yes. In-store exchanges happen on the spot when stock is available. For shipped orders, the original item must be returned first. Once received and inspected, we can issue a store credit toward the correct part or replacement. We can’t send a second item while the first is still in your possession without payment for both.

Last updated on Oct 17, 2025

Do you offer wholesale or jobber pricing?

Yes. Wholesale pricing is available for legitimate businesses that provide a valid business number or equivalent proof. Ongoing purchase volume is required to maintain discount eligibility. One-time personal buyers aren’t eligible.

Last updated on Oct 17, 2025

Do you offer price matching?

We don’t guarantee price matching, but we’re happy to review a legitimate in-stock offer from another Canadian retailer. The comparison must include all costs such as product price, shipping, taxes, and fees, and the item must be identical and available for immediate purchase. We won’t lose money to match unsustainable or out-of-stock pricing.

Last updated on Oct 17, 2025

Are any items non-returnable?

Yes. Electronics, tuned or custom parts, and any items sold at clearance or final-sale pricing aren’t returnable unless defective. While clearance items aren’t flagged on-site yet, we follow industry standards: heavily discounted products are considered final sale.

Last updated on Oct 17, 2025

How do core charges and returns work?

Some parts like alternators or turbos include a refundable core charge. For online orders, this charge is added after checkout based on manufacturer policy. Core return instructions vary by brand. Some go to SHDP, others directly to the manufacturer. We’ll provide instructions once your order is placed.

Last updated on Oct 17, 2025